Our Ethos and Service Standards Our Ethos and Promise We believe that an efficient informed and courteous service is an expression of our Christian faith. We will treat all people as we would expect to be treated. We will always try our hardest to meet, and if possible, to surpass our service standards, to provide you with the highest quality service. We will charge only a fair price for this work. Our Service Standards We aim to provide the highest standards of service. If you feel that our standards are below those of our competitors or that we have failed our standards, please do not hesitate to tell us. Time We aim to provide a one working day response for most elements of our service For our vendors we will, within one working day: Respond to all requests for information Erect our sales board Produce preliminary artwork for your approval Circulate your property details to appropriate buyers. Advertise your details in our office Advertise your home on our web site Seek feedback following a viewing of your property For our buyers we will, within one working day: Send to you details of any properties that match your requirements Pass all feedback, bids and other information on to our vendors We will also send you weekly summaries of all our properties. Quality We aim to provide the most stylish and welcoming offices in the area. We will provide full colour brochures of all our properties We will include floor plans with all properties, unless the vendor asks us not to. We will include photographs with all our brochures, advertisements and on our web site We will produce agency boards using the latest photo-realistic processes to produce a stunning and memorable image. Our web site will contain full details of every property. We will try to register all potential buyers. We will try to match as accurately as possible, buyers’ requirements to properties and pass details of all of these to them Cost We are not content with providing the best service to you. We also offer a fiercely competitive price. Call us for details. The best doesn’t have to cost more.